Terms of Use

By using the site, you agree to these terms of use. If you do not agree to these terms, do not use this site. 

The materials made available in this site, including materials in linked sites directly or indirectly accessible from this site, are provided "as is" without warranties of any kind, either express or implied, including but not limited to all implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. 

CIM does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction. 

The materials that can be accessed from linked sites are not maintained by CIM and we are not responsible for the contents thereof. 

Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use. 

Under no circumstances shall CIM, nor its affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. 

You agree to use this site for lawful purposes only. 

You shall not copy, use, modify, transmit, distribute, reverse engineer, or in anyway exploit copyrighted or proprietary materials available in this site, except as expressly permitted by the respective owner(s) thereof. 

Use of any software available for downloading from the site is governed by the terms of the applicable license agreement accompanying or included with the software. 

All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use thereof is strictly prohibited. 

You agree to defend, indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages and expenses (including attorney's fees) arising out or your use of this site. 

Purchasing Process
Items that can be purchase on either www.cim.co.uk or www.connectedinmarketing.com, will have an ‘add’ box next to the item available to be bought by the visitor. In order to transfer this to the workspace enter the number required and press ‘add’, this will automatically transfer the item to your shopping basket, which is contained within the workspace.

To process to buying of these items you will need to click on the ‘My Orders’, this will open the workspace and the order process can then be initiated.

Step 1 of 4 – View Orders
Here you can view your orders, make amends to the quantities, delete or add further items to your shopping basket.

To delete orders, check the box next to the chosen item and press the delete button.

To make amends to the quantities required, change the quantity number in the box, check the box and press the update button. This will then update your order.

Once you are happy to proceed, click next.

Step 2 of 4 – Entering Your Delivery Address
You will need to complete your desired delivery address in the form provided; all fields must be completed in order to proceed to the next step. Currently, we only accept order for the UK. If you reside outside of the UK, all orders will need to be transacted by telephone, for assistance please call +44 (0) 1628 427427, fax +44 (0) 1628 427439 or email cimdirect@cim.co.uk.

Please choose how you would like you order despatched, we currently order First Class Royal Mail of DHL Courier Service.

Please note that the address supplied to us within this section will be your delivery address.

Step 3 of 4 – Confirming Your Order
Here we require you to confirm your order details and postal details. If any details are incorrect you can amend these by clicking on edit. When you are happy with the details, please press the proceed button to pay for your items.

Step 4 of 4 – Payment Transaction
You are required to enter your credit card/Switch/Delta details here. Our payment service provider will complete the order transaction in a secure environment and automatically debit your account.

If your order included downloads these will be available immediately, once your card has been accepted. Books and merchandise will be despatched to you within 5 working days of receipt of your order.

Refund Policy
Refunds will be given at the discretion of the Chartered Institute of Marketing's Management.

Glossary of Buttons
Add – add item automatically to shopping basket
Continue – taking you to the next screen 
Continue Shopping – return to previous shopping site or SHOP homepage 
Delete – remove selected items from your order list
Edit – edit current details
My Orders – view current and previous purchase orders 
Next – taking you to the next screen of the order process
Proceed – taking you to the next screen 
View All – view all purchases and orders made
View Current Order – view current order activity 
View Order History – view all purchases made with CIM
Shopping Basket – e-commerce area of the sites
Update – update purchase details, e.g. quantity of a selected book

CIM Third Party Hyperlink Policy
The following policy covers all web sites owned and developed by the Chartered Institute of Marketing (CIM).

External hyperlink approval should to be passed onto Corporate Marketing for acceptance and assessment. All links will open up into a separate window and not within the frameset of the CIM sites. This is to prevent any in ferment that CIM approves or has any business or ownership rights relating to the third party site.

Free Text Links
Free text links will be given to organisations that are mentioned in copy provided by either third parties (commissioned writers) or originally generated by CIM. 

If a third party has supplied original free content a link will automatically be given to the provider/owner of the content, once the content has been editorially approved.

Logo Links
On some occasions a logo hyperlink will be accepted, again this will need to be approved by Corporate Marketing. If the logo is used on the site, written permission must be sort from the third party. This will protect CIM in terms of beach of copyright, preventing any ambiguity between both parties. A written copy of express permission logo usage approval (letter or email accepted) detailing the usage rights of their logo must be forwarded on to Corporate Marketing for reference purposes.

Denied Links
No links will be given to the following sites that include or promote the following:
Pornography 
Terrorism 
Racism 
Political views 
Any criminal activity 
Direct Competitors to Education, Training, Membership, Consultancy and the Bookshop
 

CIM will portray a neutral stance on any views; hence no form of political alliance will be portrayed on any of the sites under its control. The information collected will be used for reference and CIM web communication only. The data will not be submitted for marketing campaigns and distributed outside of CIM.

Hyperlink Disclaimer Notice - all third parties will need to be made aware of the following:

Please note that that hyperlinks are given for information purposes only and there is no inferred recommendation as to the companies listed on the CIM sites. CIM does not take any responsibility for the quality of service these organisations provide. 
CIM will reserve the right to remove any hyperlinks at any time without prior consultation with third parties.
CIM’s Privacy Statement

Collection of Data
The Chartered Institute of Marketing (CIM) is committed to respecting the personal data you supply to us. The information we collect will be relevant to the purposes for which they are to be used, and we will do our utmost to ensure that such data will be accurate, complete and kept up to date. Whenever personal data is obtained from you, you will have access to information as to how that data will be used.

Use of Data
Members, Studying Members, Affiliate Members and Associates

Your personal data will enable CIM to keep you updated with relevant information which forms part of your package of membership benefits. Our communications with you may be via post, telephone or email, and will originate from both CIM Moor Hall and our regional branches and interest groups. Visitors to CIM web sites may receive communications via their own personal workspace on the site.

We may disclose your details to carefully selected and strictly controlled partners enabling them to provide you with products or services we feel will support your business activities, your career and personal development. 

Student members’ examination grades will be shared with CIM's Accredited Study Centres (the educational institutions which offer CIM qualifications).

CIM communications are an integral part of keeping you informed, and may include interesting and relevant business information from third parties that we think might be relevant and interesting.

As a member or associate of CIM you will always be entitled to opt out of any of the above communications by contacting our Membership department.

Non-members
We may contact non-members who have provided us with their details with additional information regarding CIM’s services.

You may choose not to receive CIM communications by writing to our Membership department at the address below.

Profiling 
As a marketing driven organisation we may use the information you provide to assist us with database profiling, aimed at improving the quality of products and services offered to you.

Quality Control
CIM uses data for testing purposes to ensure that its IT system for processing that data is working properly.

Security Safeguards
CIM respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Openness Principle
CIM has instigated a formal process to manage subject access requests. However, in the first instance we encourage you to contact a member of staff to discuss and resolve any concerns you may have relating to the use/acquisition of your data. 

In some circumstances we may be unable to provide you with your personal data if it compromises the confidentiality of a third party e.g. we are unable to provide candidates with copies of their marked examination scripts. However, CIM offer a comprehensive examination feedback service (for details please contact the Education department).

Publication of Personal Data
As part of your relationship with CIM we have a policy of transparency with regard to your membership status and examination success. This will include the publication of the names of Chartered Marketers both in print and on the CIM web site, and the publication of the names of successful diplomates in the national press. Individual examination grades will be made available to the examinee, your branch and the relevant Accredited Tuition Centre only.

CIM Branches/Interest Groups 
To ensure we provide our members with a local, personalised service membership data will be passed from CIM Moor Hall to regional branches/interest groups and vice versa. If you advise us of a new mailing address overseas, CIM Moor Hall will share your membership data with the relevant international branch.

This information will be used by CIM to provide additional membership benefits either via mail, phone, email or fax. Any concerns regarding your data and CIM branches should be addressed to Dena Pearce on +44 ( 0) 1628 427304.

Accountability
CIM is committed to the principles of data protection and will carry out it’s business in the spirit of the Data Protection Act 1998. To deliver this, CIM has appointed a data protection officer responsible for the processing of personal data:

Data Protection Officer
The Chartered Institute of Marketing
Moor Hall
Cookham
Maidenhead
Berkshire
SL6 9QH 

CIM has notified the Information Commissioner regarding the possible uses of personal data. This listing can be found on http://www.dpr.gov.uk under CIM Holdings Limited.

Course Administration Arrangements and Terms of Booking
We look forward to welcoming you to Moor Hall or one of our National training venues, located in Birmingham, London and Manchester, where we are confident you will enjoy your time with us and greatly benefit from your course. Residential course fees include all facilities tuition and course material, accommodation and full board – a complete CIM package. One day work shop fees include refreshments, lunch, tuition and course material.

Some companies may be eligible for training grants for delegates attending CIM courses. Your local Training and Enterprise Council will be able to offer guidance and advice. Our booking procedures are straightforward and Moor Hall reception and administration personnel will be happy to answer any questions prior to your arrival or during your stay. 

Bookings should be made 28 days before the start date of the course and can be made by telephone, fax, post or email:

Telephone bookings should be confirmed within 10 days and can only be regarded as provisional until we have received written confirmation.

Faxed bookings are regarded as confirmed bookings.

Postal bookings are regarded as confirmed bookings.

Email bookings are regarded as confirmed bookings.

Late bookings are possible and accepted up to the working day before the start of a course. Written confirmation will be requested. However, you are strongly advised to contact us by telephone to check availability.

Cancellations should be notified in writing by fax or letter. If notification is received more than four weeks before the start of a course a full refund is made. Written notification received within four weeks of the start of the course does not allow us to refund fees.

Payment Fees should be paid in full no later than four weeks prior to the commencement date of the course.

Course transfers - Written notification is required to transfer a booking. Course bookings can be transferred without charge when notification is received more than four weeks prior to the starting date of the originally booked course. Where notification is received within four weeks of the starting date of the originally booked course a once only transfer is allowed with a 25% charge applied based on the original fee.

Discounts - We offer 10% discount to CIM members and student members on any course they choose to attend (excluding Intensive Diploma).

A receipted VAT invoice will be sent direct to an applicant’s company accounts department.

Telephone Bookings: +44 (0) 1628 427200
Faxed Bookings: +44 (0) 1628 427267
Email Bookings: training@cim.co.uk

Accepted Credit Cards: American Express, Visa, and MasterCard
Cheques payable to: CIM Holdings Limited

Address for booking forms should be sent to:

Client Services Training Division
The Chartered Institute of Marketing
Moor Hall
Cookham
Maidenhead
Berkshire 
SL6 9QH

Arrival at Birmingham, London or Manchester - a location map will be sent with your course joining instructions to your company address marked for the delegate’s attention. If an alternative address is to be used, please state this clearly on the booking form.

Arrival at Moor Hall - If you have any concerns about your journey to Moor Hall please does not hesitate to contact our Sales Team prior to commencing your journey. A location map will be sent with your course joining instructions to your company address marked for the delegate’s attention. If an alternative address is to be used, please state this clearly on the booking form. When you arrive on the start date of your course, a reception will be held in the Mayflower Lounge to introduce you to your Course Director and fellow delegates. CIM staff will also be present and will be pleased to take you around Moor Hall and to answer any questions you may have about the Institute, its services or course related. 

For two-day courses the meeting time will be 6.00pm in the Mayflower Lounge. You are asked to arrive at Moor Hall and check in at least 30 minutes before these reception times.

Course Timetable - Five-day courses and Three-day courses begin at 10.00am on the first morning and will normally finish approximately 4.00pm or 5.00pm on the final day of the course. Two-day courses normally start at 6.00pm on the Wednesday evening and finish at 4.00pm or 5.00pm on Friday afternoon. Exact details of your course timetable will be contained in your course joining instructions.

Departure - Upon completion of your course we sincerely hope you have had a fully satisfying and pleasant stay at Moor Hall. Personal accounts for telephone calls from your room, bar bills and other additional costs, including literature and video purchases, should be settled on the day of departure.

During your Stay - We want every aspect of your visit to Moor Hall to meet your personal needs and run smoothly whatever the duration of your stay. Dietary needs can be met for personal religious worship or for disabled delegates. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival. Indeed the whole of the Moor Hall training complex is readily accessible to disabled visitors using wheelchairs and that includes the restaurant and accommodation facilities. Reception personnel also have details of local medical facilities and services with whom CIM has special arrangements.

CIM reserve the right to alter published prices featured on the course pages. Such changes will be advised at the time of booking. CIM also reserves the right to amend or cancel any course times and dates. Tuition is in English. Delegates must have oral and written competence.